Strapless Strapon ReviewI’ve got to be completely honest and say that this was the most complicated review I’ve ever done. So much so that rather than piling my whole experience into an insanely long winded 3k word post, I’m splitting it up. To say I had issues with the toy, the company, and the whole experience is an understatement. The problem? I feel like I had to separate the overall experience (which really has a primary target reader of sex bloggers) from the actual toy review. So, here’s the second part of my In Joy Us Strapless Strapon review, with those little niggley problems that may not belong in a product review.

InJoyUs popped up on my radar a few months ago when I saw them on Twitter. They’re a new company who is very passionate about their self designed strapless strap-on system. When I checked out their twitter account and looked at their web site, the images made me think that they were targeting the heterosexual male who enjoys pegging, as all the women wearing the toy were large breasted overly feminine models who reminded me of the porn model images I work with on a daily basis. This disappointed me, as I always figured a strap on system’s target market would be lesbians as a primary, but it didn’t seem like that was the idea. Thinking this toy wasn’t for us I moved on mentally until a few weeks later when I saw they were looking for lesbian couples to test out their toys. This made me quite happy, and I was hoping I could put a lesbian spin on their products. After chatting it over with the Mrs, I decided to get in touch and see what the InJoyUs could do for us.

There were two major issues with my review experience.

In Joy Us Shipping InfoShipping: Now, I very rarely ever go into a lot of detail about sex toy packaging. Ordinarily, all the toys I receive are in discreet boxes that would let no one else know what was truly inside.  Shipping costs are always fair (even though as a reviewer I don’t pay for them myself). and the customs value is always the price of the items or lower.  Being from the USA and living in the UK, I’m fully aware of how customs forms work, and what you can and can’t ‘get away with’. To say I was shocked when I looked at the label from New Love Creations LLC is an understatement. There were a number of things that got me quite upset.

The first thing that concerned me was the fact that the toy itself was listed as “Non-toxic platinum Silicone rubber toys”. Really, they might as well stuck “dildo” on there as well, because that description, along with their adult sounding trading name, leave little to the imagination about what’s inside the box that’s been sitting down in my post room all day. Next, the value of the contents was listed as $250, which confuses me. The InJoyUs with Lela Dildo is listed at $168 on the web site. The additional Lily attachment is priced at $75 (which I found out after emailing the company as you can’t purchase it separate). My math makes that $243 – not $250. Thankfully, this parcel didn’t get flagged by UK Customs, or I would have needed to pay an import VAT of £38 ($59) based on the $250 value. (In case you aren’t aware, the “gift” waver only is for products under £40 or $62.) I’m not saying that any sex toy company should lie on their customs forms. Many put the value of the toy based on their own wholesale price. Others discount the toy to their lowest sale price. I’ve never seen any item being shipped with a contents value greater than their retail price. I was told why they did it, but I don’t feel comfortable sharing that information with the general public.

The last thing that I questioned when I brought this up with New Love Creations was the postage charge. On the web site, USPS Priority Mail – International cost is listed as $47.95. The price of postage on the mailing label was $28.40. I do understand that shipping prices can be increased over the actual cost of postage to cover things like packaging material costs, time to box and ship the item, gas to the post office, and even parking fees. I don’t think that would be more than $19, though.

I will say, when I brought all of these issues – the inflated toy value, the over obvious customs listing, as well as the incorrect postage charge listing back in August – they advised me that they would correct this issue for future sales. As of the date of this post, the shipping charges listed on the site remain unchanged. Update: The New Love Creations website was changed in January 2014. They no longer list their shipping charges (or have any information on their shipping policy) pre-purchase.

Communication With The Retailer – I’m used to having quick back and forth with the companies that I review for. Usually they’re quite brief, usually consisting of being sure I’ve got the toy and letting me know any sort of deadlines they are requesting for the review. The gentleman who runs New Love Creations is VERY passionate about his products, to say the least. When I brought up my concerns with the contact I had at the company, the owner responded with several multi-page emails. They were not negative at all – quite positive and describing his philosophy with the company, personal beliefs, etc. But there were several of them. Even when I chose not to reply, they continued. During my last communication with my contact, I specifically asked that unless it was an urgent issue, to please have the owner stop emailing me as I not only felt uncomfortable with his contact, it wasn’t giving me the “sex toy reviewer” space I needed to complete an unbiased review. Thankfully, that request was honored. Part of that is why I’ve had this toy since the summer and just now posting this review – I wanted to be certain that the review was ‘untainted’ by my experiences with the company.

The last thing I wish to bring up, for those who are sex toy reviewers. New Love Creations passed my name onto a 3rd party who was a potential drop shipper for the In Joy Us. According to this retailer, they were told that I “loved” the toy and would give them a glowing review of my experience. This was before I had published this review, and before I was even done testing the toy. In fact, NLC and I had agreed for me to not complete this review until changes to their web site were made**. I did not give permission to New Love Creations to pass my details along, but I also didn’t bring it up that I didn’t want them to do that in the first place. I explained this all to the potential drop shipper, who apologized profusely.

I have to admit that this is one of the more complex reviews I have needed to do in a while, and it wasn’t down to the toy itself. At many points before we tried out the toy, I contemplated returning the system unused and just eating the return postage costs as a business expense. But, I also try to be fair and balanced and be sure that there’s always a truthful review for a toy out there, even if they aren’t as glowing as most of mine are.

Review Disclaimer – I was provided this InJoyUs strapless strapon system in exchange for a review from New Love Creations. This review is my true and honest opinion in relation to this toy. Prices and exchange rates were accurate as of the post date of this review and are subject to change. 

** – I ordinarily do not hold off reviews for retailers, especially for an extended period of time. When I brought up my concerns to NLC about their web site, specifically the shipping cost inconsistencies, it was agreed that I would hold off publishing my review until that was corrected. As of mid-October when this post was published, the site as not changed. I have chose to publish this review now – almost 3 months delayed – as I need to get this off of my “to do” list.

Filed under: Sex Toy & Corset Reviews

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